FAQ

GENERAL QUESTIONS

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

PAYMENT

What payment methods do you accept?
We accept Credit Card payments using Visa, MasterCard, and American Express.

Which currency will I be charged in?
All of our transactions are based in USD. If your credit or debit card uses another currency, your bank will apply the corresponding conversion rate depending on your card provider.

SHIPPING

Where do you ship?
We ship to the United States and Puerto Rico.

How long does it take to ship my order?
Once you've placed your order, it usually takes 1–2 business days to process it.
Shipping time depends on the delivery method you selected.

How can I track my package?
Once you have placed your order, we will send you a confirmation email with tracking information.

What if I'm not home?
If you're not home, another delivery attempt may be made, or the delivery partner may contact you to arrange a new delivery date.
You may also need to collect your package from your local post office.

RETURNS

Do you accept returns?
We accept returns under the following conditions:
• The item was purchased from our online store.
• The item has not been used.
• The return or exchange request is made within 14 days of delivery.
Please contact our customer service to request a return.

Are returns free?
Contact customer service to obtain a return address. Pack the item securely in its original packaging and include your proof of purchase.

If the return is not due to our error, the return shipping cost will be deducted from your refund.

How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once accepted, your refund, exchange, or store credit will be issued within 14 days.

If you still have any questions or concerns, please contact our Support Center.